PrivadoVPN Terms of Service

Last Updated: May 1, 2026

1. Agreement to Terms

1.1 Parties and Scope

These Terms of Service (“Terms”) are a legally binding agreement between you ("you" or “your”) and Privado Networks ehf, a private limited company organized under the laws of Iceland, with its registered office at 2nd Floor, Suðurhraun 10, Garðabær, Reykjavík 210, Iceland (“Privado,” “we,” “us,” or “our”).

These Terms govern your access to and use of the PrivadoVPN virtual private network application, related applications, websites, and other online products and services we make available (collectively, the “Services”). The Services constitute digital content and/or digital services within the meaning of applicable consumer protection law.

1.2 Acceptance

By creating an account, completing a purchase, clicking “I agree” (or a similar confirmation), or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, do not create an account or use the Services.

1.3 Key Terms You Should Know

Before you proceed, we want to draw your attention to several important provisions in these Terms:

Auto-Renewal. Subscription plans renew automatically unless you cancel before the renewal date. See Section 4.
Cancellation & Right of Withdrawal. Depending on where you reside, you may have a statutory right to withdraw from your purchase within 14 days. See Section 5.
Governing Law. These Terms are governed by the laws of Iceland. If you are a consumer residing in the EEA or the United Kingdom, you also retain the benefit of any mandatory consumer protection provisions of the laws of your country of residence. See Section 16.
Dispute Resolution. The way disputes are resolved depends on where you reside:
- If you reside in the United States: disputes are subject to binding individual arbitration, and you waive any right to participate in class, collective, or mass proceedings. You must attempt informal resolution for sixty (60) days before initiating arbitration. By agreeing to these Terms, you agree to this arbitration provision. See Section 16.
- If you reside in the EEA or the United Kingdom, you may bring proceedings in the courts of your country of residence or in the courts of Iceland. See Section 16.
- All other jurisdictions: disputes are subject to the exclusive jurisdiction of the courts of Reykjavík, Iceland, governed by Icelandic law. See Section 16.

1.4 Changes to These Terms

We may modify these Terms from time to time. Unless applicable law requires otherwise, revised Terms become effective when posted or on any later effective date stated in the revised Terms. We may, but are not obligated to, provide notice of changes by email, through the Services, or by other reasonable means.

Changes made for legal, regulatory, security, fraud-prevention, abuse-prevention, technical, or operational reasons may take effect immediately to the maximum extent permitted by law. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Services and cancel any recurring subscription. Where applicable law requires advance notice, notice on a durable medium, or a right to cancel or terminate in connection with a particular change, Privado will provide only the notice and rights required by applicable law. Except where required by applicable law, changes to these Terms do not entitle you to any refund, credit, or other compensation.

1.5 Existing Subscribers: Transition of Entity

If you subscribed to the Services before May 1, 2026, your subscription was originally provided by Privado Networks AG, a company organized under the laws of Switzerland. For purposes of this section 1.5, Effective Date means May 1, 2026. Privado Networks ehf has assumed all rights and obligations under your prior agreement with Privado Networks AG with respect to the Services. Your continued use of the Services after the Effective Date constitutes your acceptance of these Terms and the change of contracting entity. Your existing subscription period, pricing, and any accrued rights (including refund eligibility) are unaffected by this transition.

2. Eligibility

2.1 Age Requirements

You must be at least eighteen (18) years of age to create an account and use the Services. If you are at least sixteen (16) years of age but under eighteen (18), you may use the Services only with the verifiable consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. The parent or legal guardian is responsible for any use of the Services by the minor and assumes all obligations under these Terms on the minor’s behalf.

We do not knowingly collect personal data from, or direct the Services to, anyone under the age of sixteen (16). If we become aware that a user is under sixteen (16), we will terminate their account and delete associated personal data in accordance with our Privacy Policy.

2.2 Legal Capacity

By accessing or using the Services, you represent and warrant that:

(a) you have the legal capacity to enter into a binding agreement under the laws applicable to you;

(b) you are not located in, and are not a national or resident of, any country or territory that is the subject of comprehensive sanctions imposed by the European Union, Iceland, or the United Nations (collectively, “Restricted Territories”);

(c) you are not identified on any applicable sanctions or restricted-party list, including those maintained by the European Union, the Icelandic Ministry of Foreign Affairs, or the United Nations Security Council; and

(d) your use of the Services will comply with all applicable laws and regulations of your jurisdiction, including any laws governing the use of virtual private network services.

2.3 Personal Use

The Services are made available for your personal, non-commercial use only. Use of the Services on behalf of a business, organization, or other entity is not permitted under these Terms unless Privado has agreed to separate terms governing such use.

2.4 Geographic Availability

The Services are not offered in, and may not be accessed from, Restricted Territories. Privado reserves the right to restrict or discontinue access to the Services in any jurisdiction at its discretion, including where required by applicable law or regulation.

3. Description of Services

3.1 Overview

PrivadoVPN is a virtual private network (“VPN”) service that creates an encrypted connection between your device and Privado’s servers, routing your internet traffic through that encrypted connection. The core functionality of the Services includes:

(a) encrypting your internet traffic between your device and Privado’s VPN servers;

(b) masking your IP address by assigning you an IP address associated with the VPN server you connect to; and

The Services may be accessed through applications made available for various operating systems and platforms (including, without limitation, Windows, macOS, iOS, Android, Linux, and browser extensions), as well as through manual configuration where supported. The specific applications and platforms available may change from time to time.

3.2 Service Tiers

The Services are offered in the following tiers:

(a) Free Services. The free tier provides access to limited VPN functionality, which may include restrictions on data transfer volume, available server locations, connection speed, and the number of simultaneous device connections. The specific limitations of the free tier are described on the PrivadoVPN website and may be modified at any time.

(b) Paid Services. Subscription based paid plans provide access to expanded functionality, which may include higher or unlimited data transfer allowances, additional server locations, faster connection speeds, and a greater number of simultaneous device connections. The features included in each paid plan are described on the PrivadoVPN website at the time of purchase.

The free services are provided without monetary payment. The availability of the free tier is supported in part by advertising, analytics, and other website related activities on Privado’s public facing websites, as described in our Privacy Policy, subject to your cookie consent choices and applicable law. The no-logging commitments described in the Privacy Policy apply equally to free and paid users, and no activity on the encrypted PrivadoVPN connection is used as consideration for the free tier.

3.3 Supplemental Services

Privado may offer supplemental features or services alongside the VPN, such as threat protection, ad blocking, or other security-related tools (“Supplemental Services”). Supplemental Services may be included in certain subscription plans or offered separately. These Terms apply to Supplemental Services unless separate terms are provided, in which case those separate terms govern.

3.4 Service Characteristics and Limitations

The performance and availability of the Services depend on factors outside Privado’s reasonable control, including your internet service provider, network conditions, geographic distance to the selected VPN server, server load, routing conditions, third-party network restrictions, and your device hardware, software, and configuration. You acknowledge that:

(a) connection speeds, latency, and reliability while using the Services will typically differ from your baseline internet connection and may vary materially over time;

(b) specific server locations, cities, protocols, ports, IP ranges, configurations, and routing options may vary, and Privado may add, remove, rotate, reassign, suspend, restrict, or reconfigure any of them at any time for valid reasons, including maintenance, capacity planning, abuse prevention, fraud prevention, security, legal or regulatory compliance, third-party dependency changes, technical evolution, or retirement of obsolete functionality;

(c) Privado does not guarantee the continued availability of any particular server location, IP address, protocol, port, configuration, integration, or route, and the temporary or permanent unavailability of any of the foregoing will not, by itself, constitute a breach of these Terms;

(d) certain websites, applications, services, or networks may block, throttle, challenge, or otherwise restrict traffic associated with VPN services or particular IP ranges, which is outside Privado’s control; and

(e) except where required by applicable law, any modification, suspension, restriction, discontinuation, or unavailability described in this Section does not entitle you to any refund, credit, damages, or other compensation.

3.5 What the Services Are Not

The Services are designed to enhance your online privacy and security. However, the Services:

(a) protect your connection, not your conduct. The Services encrypt your internet traffic and mask your IP address as described in Section 3.1. However, your overall privacy and anonymity online depend on your own practices, including the accounts you log in to, the information you voluntarily disclose, the permissions you grant to third party applications, and the security of your devices. Actions you take while connected to the VPN, such as signing in to personal accounts or sharing identifying information, may associate your activity with your identity regardless of whether the VPN connection is active. Practice good operational security at all times;

(b) do not provide immunity from applicable law. You remain subject to the laws of your jurisdiction regardless of whether you use the Services, and the Services are not designed to facilitate any unlawful activity;

(c) do not replace comprehensive security measures. The Services protect your internet traffic in transit but do not protect against all security threats, including malware on your device, compromised credentials, or vulnerabilities in third party applications; and

(d) do not guarantee access to specific content or services. Privado does not warrant that the Services will enable you to access any particular website, platform, or content, including content that may be geographically restricted by third parties.

4. Subscription Plans and Auto-Renewal

4.1 Plans

Current subscription plans, features, functionality, usage limits, and pricing are described on the PrivadoVPN website or at the point of purchase. Privado may introduce, modify, replace, repackage, restrict, suspend, or discontinue any plan, feature, functionality, usage limit, bundled benefit, eligibility criterion, or offering for valid reasons at any time, including legal or regulatory compliance, security, abuse prevention, fraud prevention, technical evolution, third-party dependency changes, capacity planning, operational requirements, or retirement of obsolete offerings.

Except where applicable law requires otherwise, no description of a plan, feature, functionality, usage limit, bundled benefit, or offering constitutes a guarantee that it will remain available for any particular period. Unless applicable law requires otherwise, any change described in this Section may take effect immediately or on a later date designated by Privado and does not, by itself, entitle you to any refund, credit, damages, or other compensation.

We may change subscription fees from time to time. Any price increase will not apply during your then current paid subscription period and will apply only to your next renewal or future purchase, after any notice required by applicable law, payment network rules, or Platform rules. You may avoid the increased renewal price by canceling auto-renewal before the renewal date.

4.2 Auto-Renewal

All paid subscriptions renew automatically. At the end of each billing period, your subscription will renew for the same billing period at the then-current price and on the then-current terms, unless you cancel before the renewal date.

You authorize Privado and its third-party payment processors to charge the renewal fees, applicable taxes, and any other amounts due to your designated payment method at each renewal without further action by you. Except where applicable law, payment-network rules, or the rules of the Platform through which you purchased require otherwise, Privado is not obligated to send renewal reminders, advance renewal notices, or advance notice of fee or price changes.

You may cancel auto-renewal at any time through your account settings. Cancellation stops future renewals only and does not terminate your current subscription period. You retain access to paid Services through the end of the period already paid for, and no refund or credit will be provided for the unused remainder of that period except as expressly provided in Section 5 or required by applicable law.

For subscriptions purchased through a Platform, that Platform’s renewal, billing, cancellation, and refund rules may also apply.

4.3 Payment

Payment is charged to the payment method you provide at the time of purchase. You are responsible for keeping your payment method current. If your payment method is declined at renewal, we may reattempt the charge. If payment cannot be collected, your subscription may be downgraded to the free tier or suspended until payment is resolved.

Privado uses third party payment processors. Your use of those processors is subject to their respective terms. Privado is not responsible for fees imposed by your payment processor, financial institution, or currency conversion provider.

4.3.1 Payment Providers

Payments are processed by Privado Networks ehf or, depending on the payment method and your jurisdiction, by one of the following affiliated entities acting solely as a payment processor on behalf of Privado Networks ehf. For residents of the United States, payments may be processed by Privado Networks, LLC (registered at 1000 N West Street, Wilmington, DE 19801, United States). Depending on your payment method, payments may also be processed by Privado Networks AG (registered at Grafenauweg 8, CH-6300 Zug, Switzerland). Payment processing entities act solely as payment processors on behalf of Privado Networks ehf and are not the provider of the PrivadoVPN service. Your subscription agreement, and all rights and obligations under these Terms, are exclusively between you and Privado Networks ehf. To learn more about how payment processing entities handle your personal data, please refer to our Privacy Policy.

4.4 Taxes

Prices may be stated exclusive or inclusive of applicable taxes, duties, levies, or other governmental charges, as indicated at checkout or on the applicable order page. You are responsible for any such amounts associated with your purchase or subscription, except to the extent Privado is required by law to calculate, collect, or remit them.

If the amount of tax or similar charge depends on the billing information, location, residence, or tax status you provide, you are responsible for providing accurate and complete information. To the maximum extent permitted by law, Privado may charge, collect, or adjust the correct amount of any applicable tax or similar charge if the amount previously charged was incorrect or incomplete based on the information available at the time of purchase or renewal.

5. Cancellation, Refund, and Right of Withdrawal

5.1 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation stops auto-renewal but does not terminate your current billing period. You retain access to paid Services through the end of the period already paid for. No partial refunds are provided for unused time remaining in a billing period, except as set forth in Sections 5.2 and 5.3 below or as required by applicable law.

5.2 30-Day Money-Back Guarantee

If you subscribe to an annual plan and are not satisfied with the Services, you may request a full refund within thirty (30) calendar days of your initial purchase. This guarantee may only be utilized once per user. If you receive a refund under this policy and purchase a new subscription, you will not be eligible for another refund under this guarantee.

Additionally, this guarantee applies to initial purchases only and does not apply to:

(a) monthly subscription plans;

(b) subscription renewals;

(d) purchases made through the Apple App Store or Google Play Store, which are subject to the refund policies of the applicable platform (see Section 14.3).

Refunds are processed to the original payment method. Refunds are available for payments made by credit card, debit card, direct debit, or PayPal only.

5.3 Statutory Right of Withdrawal (EEA and United Kingdom; Direct Purchases Only)

If you are a consumer residing in the European Economic Area or the United Kingdom and you purchase a subscription directly from Privado, you may have a statutory right to withdraw from your purchase within fourteen (14) days after the date of purchase, without giving any reason, to the extent provided by applicable law. To exercise that right, you must inform Privado of your decision by a clear statement sent to support@privadovpn.com before the withdrawal period expires.

By purchasing a paid subscription and activating or using the paid Services during the withdrawal period, you expressly request immediate performance before the end of the withdrawal period. If you subsequently exercise a valid withdrawal right, Privado may deduct or charge an amount proportionate to the Services supplied up to the time you informed us of your decision to withdraw, to the maximum extent permitted by applicable law.

Where a valid statutory withdrawal is exercised, Privado will reimburse amounts due to you without undue delay and no later than fourteen (14) days after receiving your withdrawal notice, using the same payment method used for the initial purchase unless you expressly agree otherwise. To the extent permitted by applicable law, Privado may withhold or deduct amounts corresponding to the Services already supplied after your express request for immediate performance.

This Section 5.3 applies only where and to the extent required by applicable law. It does not apply where such rights are excluded by law, and it does not apply to purchases made through the Apple App Store, Google Play Store, or another third-party Platform, which are subject to that Platform’s purchase, cancellation, and refund processes.

For clarity, you are not entitled to duplicate refunds, credits, or reimbursements in respect of the same purchase, and for valid statutory withdrawals the timing in this Section 5.3 controls over Section 5.4.

5.4 Refund Processing

All refunds under this Section 5 are processed within fourteen (14) days of approval. Actual receipt may vary depending on your payment provider. Privado is not responsible for delays caused by third party payment processors or financial institutions.

6. License Grant and Intellectual Property

6.1 License to You

Subject to your compliance with these Terms, Privado grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Services on your personal devices for your personal, non-commercial purposes. This license does not include the right to:

(a) sell, resell, lease, lend, or distribute the Services or access thereto;

(b) copy, modify, adapt, translate, or create derivative works of any part of the Services;

(c) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Services, except to the extent expressly permitted by applicable law that cannot be waived by contract; or

(d) remove, alter, or obscure any proprietary notices, trademarks, or branding contained in the Services.

6.2 Privado’s Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and other content, are owned by or licensed to Privado and protected by the intellectual property laws of Iceland, the European Economic Area, and applicable international treaties. Nothing in these Terms transfers any ownership interest in the Services to you. All rights not expressly granted in Section 6.1 are reserved by Privado and its licensors.

6.3 Feedback

If you provide Privado with suggestions, ideas, bug reports, or other feedback regarding the Services (“Feedback”), you grant Privado a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Services or any other Privado product without obligation or compensation to you. You are not required to provide Feedback.

7. Your Account

7.1 Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

(a) provide the minimal data required to set up an account (such as your email address and password);

(b) promptly update your account information if it changes;

(c) notify Privado immediately at support@privadovpn.com if you become aware of any unauthorized use of your account; and

(d) not share your account credentials with any third party.

Privado is not liable for any loss or damage arising from unauthorized access to your account that results from your failure to safeguard your credentials.

7.2 Device and Connection Limits

Your subscription plan may limit the number of devices on which the Services may be installed or the number of simultaneous VPN connections permitted. These limits are described on the PrivadoVPN website for each plan. Privado reserves the right to enforce these limits and may suspend or restrict access if they are exceeded.

7.3 Account Termination by You

You may delete your account at any time through your account settings or by contacting support@privadovpn.com. Account deletion is permanent and cannot be reversed. If you have an active paid subscription, deleting your account does not entitle you to a refund except as provided in Section 5.

8. Prohibited and Restricted Uses

8.1 General Prohibition

You may not use the Services for any purpose that is unlawful under the laws of Iceland or your jurisdiction of residence, or in any manner that violates these Terms.

8.2 Specific Prohibitions

Without limiting Section 8.1, you agree not to use the Services to:

(a) distribute malware, viruses, or other harmful code, or engage in unauthorized access to computer systems or networks;

(b) send spam, phishing communications, or other unsolicited bulk messages;

(d) distribute, store, or transmit material depicting the sexual exploitation or abuse of minors;

(e) infringe the intellectual property rights, privacy rights, or other rights of any third party;

(f) facilitate violations of applicable export control or sanctions laws;

(g) resell, sublicense, or provide access to the Services to third parties, whether for compensation or otherwise;

(h) use automated bots, scripts, scrapers, or similar tools to access the Services, except through APIs that Privado expressly makes available for such use; or

(i) circumvent or attempt to circumvent any usage limits, authentication mechanisms, or security features of the Services; or

(j) engage in fraud, extortion or any criminal activity of any kind.

9. Content Restrictions and Copyright Policy

9.1 No Content Responsibility

The Services provide an encrypted connection for your internet traffic. Privado does not control, monitor, or assume any responsibility for the content you access, transmit, or receive while using the Services. You are solely responsible for ensuring that your use of the Services complies with applicable laws, including intellectual property laws.

9.2 Intermediary Status

Privado acts as a mere conduit for the transmission of information provided by users and does not initiate, select, or modify the content transmitted. Nothing in these Terms should be construed as Privado assuming the role of a content host or publisher.

9.3 Copyright Complaints

Privado responds to notices of alleged copyright infringement in accordance with applicable law, including the Icelandic Copyright Act (Höfundalög) and, where applicable, internationally recognized notice-and-action frameworks. For information on how to submit a copyright complaint, please see Privado’s Copyright Policy.

10. Warranties and Disclaimers

10.1 Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Privado does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. You acknowledge that the performance characteristics and limitations of the Services are as described in Section 3.

10.2 Consumer Rights

If you are a consumer, nothing in these Terms limits or excludes any rights you have under the mandatory consumer protection laws applicable to you. Where any provision of these Terms conflicts with such mandatory rights, those mandatory rights prevail.

Privado may deploy updates, patches, upgrades, fixes, modifications, or changes to the Services at any time, with or without notice, for security, technical, legal, regulatory, operational, compatibility, or other reasons. Except where applicable law expressly requires otherwise, Privado does not undertake to provide any particular update, enhancement, feature, or functionality.

Where applicable law requires Privado to provide updates necessary to maintain the conformity, functionality, or security of the Services, Privado will provide only those updates required by applicable law for the period required by applicable law or expressly stated at the time of purchase. You are responsible for promptly installing available updates and using a supported device, operating system, browser, and app version. Privado is not responsible for issues caused by your failure to install updates, your use of unsupported or outdated software or devices, or changes in third-party platforms, operating systems, browsers, networks, or hardware outside Privado’s control.

10.3 Third-Party Services

Privado does not endorse, guarantee, or assume responsibility for any third-party product, service, or content accessed through or in connection with the Services.

11. Limitation of Liability

11.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, Privado and its officers, directors, employees, agents, affiliates, and licensors (the “Privado Parties”) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of or inability to use the Services, whether based in contract, tort, negligence, strict liability, or any other legal theory, even if the Privado Parties have been advised of the possibility of such damages.

11.2 Liability Cap

To the maximum extent permitted by applicable law, the total aggregate liability of the Privado Parties for all claims arising out of or related to these Terms or the Services, regardless of the form of action or theory of liability, will not exceed:

(a) if you paid fees for the Services during the twelve (12) months immediately preceding the event giving rise to the claim, the total amount of fees you paid for the Services during that twelve (12) month period; or

(b) if you did not pay any fees for the Services during that period, ten U.S. dollars (USD $10).

This limitation applies in the aggregate to all claims and causes of action and applies even if any limited remedy fails of its essential purpose.

11.3 Basis of the Bargain

You acknowledge that Privado has set its prices and entered into these Terms in reliance upon the limitations of liability and disclaimers of warranties set forth herein, and that the same form an essential basis of the bargain between you and Privado.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Privado Parties from and against any third-party claims, actions, or proceedings, and any related damages, losses, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms; (b) your unlawful use or misuse of the Services; (c) your fraud, chargeback abuse, unauthorized resale, circumvention of usage limits, or other bad-faith conduct in connection with the Services; (d) your infringement or violation of any intellectual property, privacy, publicity, confidentiality, or other rights of any third party; or (e) any data, content, communications, or materials transmitted, stored, distributed, or made available by you through or in connection with the Services.

Privado may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with Privado in the defense of that matter. You may not settle any matter subject to indemnification without Privado’s prior written consent.

This Section does not apply to the extent a claim results from Privado’s own gross negligence, willful misconduct, or a knowing violation of law, or to the extent indemnification is prohibited by mandatory law applicable to you.

13. Suspension and Termination

13.1 By Privado

Privado may investigate suspected violations of these Terms and may suspend, restrict, or terminate your account or access to all or any part of the Services immediately, with or without notice, where Privado reasonably considers such action necessary to protect the Services, Privado, users, or third parties.

(a) Free Services. Privado may suspend, restrict, discontinue, or terminate access to Free Services at any time, for any reason or no reason, with or without notice and without liability.

(b) Paid Services. Privado may suspend, restrict, or terminate your paid subscription or access to Paid Services immediately if Privado reasonably determines that: (i) you breached these Terms; (ii) your use of the Services is unlawful or exposes Privado or its users to legal, regulatory, security, or technical risk; (iii) you engaged in fraud, chargeback abuse, payment default, unauthorized resale, circumvention of limits, or other misuse of the Services; (iv) continuation of the Services to you has become unlawful, commercially impracticable, or materially dependent on third-party infrastructure, services, or rights that are no longer available on reasonable terms; or (v) suspension or termination is reasonably necessary for maintenance, security, abuse prevention, or legal or regulatory compliance.

(c) Effect on Fees. If Privado suspends or terminates a paid subscription under Section 13.1(b), you will not be entitled to any refund, credit, or other compensation except where required by applicable law. If Privado permanently discontinues a paid subscription for reasons unrelated to your breach and not because continuation has become unlawful or materially impracticable, your sole and exclusive remedy will be a pro-rated refund of any prepaid, unused fees for the affected portion of the then-current subscription term.

13.2 By You

You may terminate your account at any time as described in Section 7.3. Termination does not entitle you to a refund except as provided in Section 5.

13.3 Effect of Termination

Upon termination, your license to use the Services ends immediately. Privado has no obligation to retain any data associated with your account following termination. Sections that by their nature should survive termination will survive, including Sections 6.2, 6.3, 10, 11, 12, 16, and 17.

14. Application Platform Terms

14.1 General

The Services may be accessed through applications downloaded from third-party platforms, including the Apple App Store and Google Play Store (each, a “Platform”). Your use of the Services through a Platform is also subject to that Platform’s terms and conditions.

14.2 Platform Acknowledgments

You acknowledge that:

(a) these Terms are between you and Privado, not the Platform provider;

(b) the Platform provider has no obligation to provide maintenance, support, or warranty for the Services;

(c) in the event of any failure of the Services to conform to any applicable warranty, the Platform provider’s maximum liability is limited to refunding the purchase price of the application, if any;

(d) the Platform provider has no obligation to address any claims by you or a third party relating to the Services, including product liability, legal compliance, or intellectual property claims; and

(e) the Platform provider is a third-party beneficiary of these Terms and may enforce them against you.

14.3 Platform Purchases

If you purchase a subscription through a Platform, the Platform’s payment and refund terms apply to that transaction. Privado’s refund policy in Section 5 applies only to subscriptions purchased directly through the PrivadoVPN website.

15. Third-Party Services

The Services may contain links to or integrate with third party websites, products, or services. Privado does not control and is not responsible for the content, privacy practices, or availability of any third-party service. Your use of third-party services is at your own risk and subject to that third party’s terms and conditions. A link to or integration with a third-party service does not imply endorsement by Privado.

16. Governing Law and Dispute Resolution

This section defines different rules depending on where you reside. Please read the subsection that applies to you.

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Iceland, without regard to conflict-of-law principles. If you are a consumer, you also retain the benefit of any mandatory consumer protection provisions of the laws of your country of residence that cannot be derogated from by agreement.

16.2 EEA and United Kingdom

If you are a consumer residing in the EEA or the United Kingdom, you may bring proceedings relating to these Terms or the Services in the courts of your country of residence or in the courts of Iceland. Privado may bring proceedings against you only in the courts of your country of residence.

16.3 United States. Binding Individual Arbitration

If you reside in the United States, this Section 16.3 applies to any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Privado (collectively, “Disputes”). Please read this Section carefully; it affects your right to sue in court, to have a jury trial, and to participate in class or representative proceedings.

(a) Mandatory Informal Resolution. Before either party commences arbitration or files a lawsuit (except as permitted by Section 16.3(d)), that party must first send the other a written Notice of Dispute. Your Notice of Dispute must be sent to support@privadovpn.com and include your name, the email address associated with your account, a description of the Dispute, and the specific relief sought. We will send any Notice of Dispute to the email address associated with your account. The parties must attempt in good faith to resolve the Dispute for at least sixty (60) days after a complete Notice of Dispute is received. Compliance with this subsection is a condition precedent to arbitration or suit.

(b) Agreement to Arbitrate. Except for the claims described in Section 16.3(d), any Dispute that is not resolved through informal resolution will be resolved exclusively by final and binding arbitration on an individual basis before a single arbitrator administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as modified by these Terms. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Section 16.3.

(c) Covered Parties. The arbitration agreement, class and representative action waiver, and all other provisions of this Section 16.3 extend to and may be independently enforced by Privado Networks ehf, Privado Networks AG, Privado Networks LLC, and each of their respective officers, directors, employees, agents, parents, subsidiaries, and affiliates (collectively, the “Covered Parties”). Any Dispute against any Covered Party arising out of or relating to the Services, these Terms, or the relationship between you and any Covered Party is subject to this Section 16.3 to the same extent as Disputes with Privado Networks ehf. Each Covered Party is an intended third-party beneficiary of this Section 16.3 and may enforce it directly. For the avoidance of doubt, a claim does not fall outside this Section 16.3 solely because it is asserted against a Covered Party other than Privado Networks ehf.

(d) Exceptions. Either party may bring an individual action in small claims court if the claim qualifies and remains on an individual basis. Either party may also seek temporary or preliminary injunctive relief in a court of competent jurisdiction solely to preserve the status quo pending arbitration or to protect intellectual property or confidential information.

(e) No Class, Representative, or Mass Proceedings. You and Privado waive any right to litigate or arbitrate any Dispute as a class, collective, coordinated, consolidated, representative, private attorney general, or mass action or proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual Dispute. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this subsection is held unenforceable as to a particular claim or request for relief, then that claim or request for relief will be severed and decided by a court, and the remaining claims will proceed in individual arbitration. To the extent a claim for public injunctive relief cannot lawfully be waived, that claim will be severed and decided by a court only after the arbitrable individual claims have been resolved.

(f) Arbitration Procedure; Hearing Location; Fees. Arbitration may be conducted on the papers, by video conference, or by telephone, unless the arbitrator determines that an in-person hearing is required. If an in-person hearing is required, it will take place in New Castle County, Delaware, or at another location mutually agreed by the parties. AAA’s rules will govern payment of filing, administration, and arbitrator fees, except that Privado will pay any portion of those fees required for this arbitration agreement to remain enforceable. Each party will bear its own attorneys’ fees except to the extent the arbitrator awards fees under applicable law or these Terms.

(g) Coordinated Filings. If twenty-five (25) or more similar Disputes are asserted against Privado by the same or coordinated counsel or are otherwise coordinated, you and Privado agree that AAA’s Mass Arbitration Supplementary Rules will apply to the extent applicable. In addition, the parties agree that such Disputes may be administered in staged batches of up to twenty-five (25) demands at a time, in the order selected by claimants’ counsel, with one arbitrator assigned per batch. The statute of limitations and any filing deadlines will be tolled for claims held in abeyance under this subsection from the date a complete Notice of Dispute is received until that claim is selected to proceed in a batch, withdrawn, resolved, or otherwise released.

(h) Opt-Out. You may opt out of this arbitration agreement by sending a written opt-out notice to support@privadovpn.com within thirty (30) days after you first agree to these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of Section 16.3. If you validly opt out, only this arbitration agreement will not apply to you; the rest of these Terms will remain in effect.

(i) Forum if Arbitration Does Not Apply. If Section 16.3(h) applies, or if this arbitration agreement is found unenforceable as to a Dispute, then except for small claims actions any such Dispute must be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you and Privado consent to the personal jurisdiction of those courts. To the extent permitted by law, the substantive law identified in Section 16.1 governs the merits of any such Dispute, excluding conflict-of-laws rules.

(j) Time Limit. To the extent permitted by applicable law, any Dispute must be filed within one (1) year after the claim arose or be permanently barred. This subsection does not apply to the extent a claim is subject to a statute of limitations that cannot lawfully be shortened by agreement.

(k) Arbitrability; Prospective Changes; Survival. Except as provided in Section 16.3(e), the arbitrator will decide all issues relating to the scope, applicability, or arbitrability of this Section 16.3. Any changes to this Section 16.3 will apply prospectively only and will not apply to any Dispute for which a complete Notice of Dispute was received before the change became effective. This Section 16.3 survives termination of these Terms and your use of the Services.

16.4 All Other Jurisdictions

If you do not reside in the EEA, the United Kingdom, or the United States, any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Reykjavík, Iceland.

17. Miscellaneous

Assignment. You may not assign or transfer these Terms or any rights hereunder. Privado may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment by you is void.
Severability. If any provision of these Terms is held unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.
Force Majeure. Privado is not liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, war, terrorism, cyberattacks, government action, pandemic, or disruption of internet infrastructure.
Entire Agreement. These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and Privado regarding the Services and supersede all prior agreements and understandings.
Waiver. The failure of Privado to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
Notices. Privado may provide notices to you by email to the address associated with your account, by posting within the Services, or by other reasonable means. Notices from you to Privado must be sent to support@privadovpn.com or to the address in Section 18.
Language. In the event of any discrepancy between the English version of these Terms and any translated version, the English version prevails.
Headings. Section headings are for convenience only and have no legal effect.

18. Contact Information

Privado Networks ehf
2nd Floor, Suðurhraun 10, Garðabær
Reykjavík, Iceland
Email: support@privadovpn.com